Terms and Conditions

Agreement to Terms

By accessing or using Kalaa.io's platform, operated by TechUp Labs (Reg. Techups Solutions), you agree to these Terms & Conditions. If you disagree, do not use our services.

Service Description

Kalaa.io, a product of TechUp Labs (Reg. Techups Solutions), provides a social media management platform offering:

Content scheduling, publishing, and multi-platform management

Analytics and performance reporting

Client management tools and AI-powered optimizations

Customer support

User Accounts

Account Creation

You must be at least 18 years old and provide accurate information. One account per person/entity.

Account Responsibilities

You are responsible for all activities under your account. Notify us of unauthorized access and keep your details current.

Acceptable Use

Permitted Uses

Manage your accounts, publish original content, analyze performance, and collaborate with teams.

Prohibited Activities

Don't use our platform to violate laws, post spam or fraudulent content, infringe on intellectual property, engage in harassment, or attempt unauthorized access.

Subscription & Billing

Plans

Subscription fees are billed monthly in advance. Fees are non-refundable, and prices may change with 30 days' notice. Taxes may apply.

Payment Terms

Payments are due at the start of each billing cycle. Failed payments may result in service suspension. Update your payment details to avoid interruption.

Cancellation

Cancel anytime; takes effect at the end of the billing period. No refunds for partial months. Data export available for 30 days post-cancellation.

Intellectual Property

Our Rights

We own all platform-related intellectual property, including software, designs, and trademarks. You cannot copy, modify, or distribute without permission.

Your Content

You retain ownership of your content but grant us a limited license to store, process, publish, back up, and optimize it for service provision.

Privacy & Data Protection

Your use of our platform is governed by our Privacy Policy, which is incorporated into these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

Service Availability & Support

Service Level

We aim for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

Support

Available via email and live chat. Response time depends on your subscription level.

Third-Party Dependencies

Our service depends on third-party platforms and APIs. We are not responsible for changes or outages from these platforms.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages, including loss of data or business opportunities, service interruptions, or third-party actions. Our liability is limited to the amount you paid in the last 12 months.

Indemnification

You agree to indemnify Kalaa.io, operated by TechUp Labs (Reg. Techups Solutions), for any claims, damages, or expenses arising from your use of the platform or violation of these Terms.

Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activities, fail to pay, or pose a security risk. Upon termination, access will cease, and we may delete your data after a reasonable period.

Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or platform notifications. Continued use after updates means acceptance of the new Terms.

Governing Law

These Terms are governed by applicable laws. Disputes will be resolved through arbitration or in courts of competent jurisdiction.

Contact Information

For questions, contact us at support@kalaa.io. We respond within 48 hours.

Email: support@kalaa.io

Response Time: Within 48 hours